6.1 Can I Cancel My Registration?

The registration cannot be canceled by the user. It is necessary to ask the Helpdesk to do so via Contact Form Customer support. The request must be sent from the e-mail account which was originally used for registration. The user will be notified on the cancellation by e-mail.

6.2 How Can I Pay in EUR (€) When the Price Displayed Is in CZK (Czech Crowns)?

The prices in EUR (€) will be displayed when you switch to another language version – “Slovak” or “English” and you search for the demanded bus connection. In that case, the online payment will also be made in EUR (€).

6.3 How Can I Change the Date and Time of Departure or Other Data on the E-Ticket?

Modification of the date or time of departure, tariff, seat number or passenger name on already bought e-ticket is not directly possible. It is necessary to return the original e-ticket via "Return E-Ticket" tab. Cancellation fee when you return the ticket is given on the e-ticket below the text "cancellation conditions". Then you must purchase a new e-ticket with the desired change.

6.4 Why Should I Register?

• If you register, you are entitled to benefits not provided to unregistered customers.
• On registering, you can display, download and print out the e-tickets you have purchased immediately after buying them, rather than having to wait for them to be delivered by email.
• You can view your purchase history for e-tickets you have bought previously.
• You can access your tickets to print them using your purchase history.
• You may reserve tickets and pay later upon collection from any AMSBUS advanced sales point.
• You may reserve tickets and pay later via the AMSBus.cz.
• On registering, you can avoid any problems arising for unregister users, such as entering the wrong email address during your purchase (mistyping it) or any other problem with delivering the email to your inbox.
• You only need to provide minimal information to register.

6.5 What Do I Need to Do to Register Successfully?

• Before starting your registration, check whether you have space available in your email inbox. *
• Fill out the registration form. We recommend that you also enter your phone number (ideally a mobile number) in case we need to send you special information about changes to the journey for which you have purchased your ticket.
• When you receive the email with the activation code, just click on the link provided. If you have any problems activating the registration via the link, insert the activation code manually on login.
• If you do not receive the email with the activation code, check your spam email folder.

* A common cause of a user not receiving the email with the activation code is if their email inbox is full.

6.6 Why Is Reservation Subject to Various Time Restrictions?

The reservation is usually valid for 3 days from being made and mostly ends 10 hours prior to the departure time from the initial departure stop on the route of the connection. However, the algorithm also takes into consideration work days and weekends, the departure time from the departure stop, the departure time from the passenger’s boarding stop, and the opening hours of the sales points. The precise validity time of the reservation is always given under the “My Reservation” tab and in the reservation confirmation email.

This ensures enough time to sale additionally already released seats by expired reservation.

6.7 Is It Possible to Extend the Validity of the Reservation?

It is not possible to extend the validity of the reservation. However, you can make a new reservation if it is possible at the time of making the reservation for the selected route, it means - if there is enough time left before the departure and if there are enough free places available.

6.8 How can I Buy an E-ticket for a Child under 6?

If you are travelling with children and the lowest discount offered by the carrier is, for example, “children aged 6-15” then children under 6 travel free, if sharing the seat with their companion (i.e. sitting on their lap).
If you require a separate seat for a child under 6, you must buy a ticket for them with the closest possible discount, so in the example given, a ticket for “children aged 6-15”.

Note: Some carriers (on international routes) do not transport small children free of charge, so you must use the lowest discount, e.g. “children under 10”.

6.9 I Need Proof of Payment for My E-ticket for My Accounts. How do I get this?

The AMSBUS e-ticket is a valid tax document.